Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Exclusivamente este mês,a Placard esta a oferecer 100.000 MT a 200 novos jogadores! Regista-te através do link e Ganha!
Who We Are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

At Betway, we’re driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds. Founded in 2006, our teams in Guernsey, London, Malta, Germany, Portugal and Spain and are constantly expanding and evolving.

Who We’re Looking For

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

As a [insert role name] you’ll be supporting the delivery of [i.e. a high-quality service within the corporate secretariat function], covering [list a few activities]. This will help us excel at [what] to stay ahead of the game.

What You’ll Be Doing

The Contact Centre Agent typically reports to the Contact Centre Coach. The Contact Centre Agent’s main purpose is to understand the customers’ needs, exceed the customers’ expectations and to execute everything possible to provide them with the best experience. Customer satisfaction is the focal point for a Contact Centre Agent’s role. While keeping this in mind the Agent needs to perform his duties in line with the company’s policies, procedures, and regulations.

Specific duties will include, but are not limited to, the following:

Customer Management

The Contact Centre Agent provides world-class customer service by timeously responding to customer queries with excellence. They are responsible for customer relationship-building to ensure that the brand reputation is upheld to the highest standards as well as ensuring that customers are satisfied with the service given after every interaction.

They process and resolve incoming and outgoing contacts in a multimedia environment. Liaising with Coaches / Managers to convey/highlight any issues and/or complaints that may affect the business as a whole, our betters and internal clients/stakeholders negatively. Monitoring internal systems and informing the Coach/Manager on duty if these are not operating, or responding, correctly.

Quality And Productivity:

The Contact Centre Agent strives for first contact resolution on all queries received from our sport betters. They need to ensure that any and all communications with our betters is of the requires standard and expected quality.

The Contact Centre Agent will ensure that all communications and volume received during their respective shift is dealt with in the required time frame and manner as stipulated in our policies and procedures. By doing this they will ensure that they correctly and diligently follow all requirements set out in the pursuit of excellent customer service. Once a query is resolved it is also expected to capture all communication without sport betters as well as escalate to the relevant stakeholders where needed.

Ambassador Requirements:

The Contact Centre Agent will recognize the importance of meeting required handling times and endeavour to support the team in any way possible, this may mean staying beyond shift hours from time to time to complete communication and volume received during their respective shift to ensure a clean shift handover. It is important the Agent keeps their finger on the pulse of player experience and communication, liaising with Coach / Managers to offer insights and improvements that can be implemented based on player experience in the aim to improve how the business can provide services to our players.

To perform in this role the Agent needs to have a high regard for self-improvement through ensuring up-skilling and training is requested when the need arises. The Agent needs to consistently live the values of the brand and business at all times.

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential Skills You’ll Bring To The Table

The necessary skills that we require for this role include:

Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
Fluent in Portuguese and English reading and writing skills.
Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
Expertise in managing multiple tasks simultaneously, with a track record of delivering on time and within scope
Exceptional attention to detail, ensuring high standards of quality in all outputs
Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
Marketing Degree or relevant qualification/experience
Ability to communicate across all levels
Strong project management skills
Numbers driven with strong analytical skills
Excellent interpersonal and negotiation skills
Must be deadline and target driven with good time management
Web / e-commerce experience advantageous but not a necessity
Ability to work under pressure and adapt well to change
Strong organizational, communication, presentation and facilitation skills for effective output co-ordination
Highly computer literate

Apply for this job: https://encurtador.com.br/7nRXP

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